Customer Relationship Management (CRM) software helps you to keep customer contact data up to date, to track every customer interaction, and to manage the customer account.
You cannot expect your sales team to remember every minor detail of every customer. However, that minor detail might be the difference between a sale and no sale. By keeping the customer data and account details in one place, your sales team will be able to access those minor details at their fingertips. It will allow them to up-sell and cross-sell much more easily and increase the company’s revenue. Segmenting your customers will allow you target them correctly.
Keeping your customer happy is key for them returning to you for another purchase. It has been proven that a happy customer spends more money and more frequently at the same company. That one loyal customer may be of more value than 10 single purchase customers. Building your reputation is hard. Keeping that reputation is even harder. With CRM software you can take the hardship out of customer service and provide your customers with a service that they love.
The behavior data of your customers is crucial to develop new products. You want to develop products that will sell. Customer relationship management software will help you to map that behavior. Not only will you see the products that sell well, but you will also keep track of the feedback of those products.
Our CRM allows you to do efficient contact management to capture, maintain, and organize information related to your contacts, including customers, prospects, partners, suppliers, and other stakeholders. With contact management in place, you will improve customer satisfaction, increase sales, and make quick decisions.
Our CRM allows you to capture, qualify, score, and nurture leads, and convert them into customers. It starts with capturing leads through various channels such as forms, surveys, and phone calls. Leads can be qualified based on potential revenue and converted into a deal. The pipeline allows you track the win probability of the deal.
Our CRM allows you to link contacts and companies and map the relationships between your contacts so that you have a complete view of your business relations. You can use the same feature to map internal relationships such as team leaders, and departments. Relation management improves your efficiency.
Our CRM allows you to segment your contacts and devide them into smaller, more targeted groups. Breaking down details such as demographics, interests, behaviors, and location allows to create highly targeted, personalized messages that resonate with specific segments of contacts, leading to greater engagement.
Our CRM helps to maintain relationships with customers and ensure they are satisfied with their experience. The built-in helpdesk will allow you to streamline the customer support process and organize high-quality customer service that helps to build customer loyalty and drive customer retention.
Our CRM allows you create email marketing campaigns to reach potential customers, engage existing customers, and nurture relationships with them. Emails can be tailored to individual audiences with contact segmentation and provide relevant, timely and personalized content to increase engagement and conversion.
Our CRM offers a 360-degree view of your contact with immediate access to other parts of the software such as quotes, invoices, and tickets. You can easily navigate between the different tabs to make your customer management even more efficient. All data and information related to your customer in one place.
